Government Licensing Service

Government Licensing Service

The Government Licensing Service supports the NSW Government's policy of "Delivering Better Services" as outlined in the NSW State Plan.  The Government Licensing Service provides significant benefits to business, particularly small business, and the community by streamlining licensing processes, reducing red tape, and providing 24 hour multi-channel access through an integrated licensing system. The Government Licensing Service is already making licensing easier for business owners, recreational fishers, home builders, motor vehicle repairers, fundraising charities and property valuers.

• The Government Licensing Service administers 1.8 million licence records on one integrated system. Of these, 600,000 online licences are easily accessed 24 hours a day at www.licence.nsw.gov.au. 2.7 million licence records are expected to be on the system by the end of 2010.
• Today, 1 in 4 builders renew their licences, at their convenience, through the online system – available 24 hours a day.
• Red tape has been reduced for business and the community by consolidating 102 previous licence types into 55 and streamlining licensing processes.
• Consumer protection has been improved through standardised processes, data cleansing, and improving system security with audit trails of transactions and real time validation of information.
• The Government Licensing Service has replaced 15 legacy systems, saving an estimated $45 million in system replacement costs and an estimated $3.75 million in tender costs.
• System maintenance costs have been reduced by more than $2.25 million per annum across government.