Document Actions

Change Management

This guideline aims to promote an understanding of the key requirements for the successful management of change within an agency.

The scope of this guideline is best practice in change management from the development of the concept for the project to the realisations of the project's benefits. The guideline describes the change management process as involving:

Clarification of the role of senior management in change;
Identifying what is required to manage the change associated with a project;
Evaluating whether change management is occurring effectively.

Change management involves understanding the level of change that a project will cause to an agency, and developing strategies to manage the impact of that change. Change management is a core element of the successful management of a project and should be an area of focus throughout the project lifecycle.

This guideline focuses on the need for each agency to develop and implement policies concerning the effective collection, storage, access, use and disposal of information in supporting business procedures.

This guideline is primarily for agency level practice, but is particularly applicable to senior managers. To meet government requirements it should also be applied to other individuals, sectors and whole-of-government programs.

This guideline is best read in close conjunction with the Project Risk Management Guideline and the Quality Management guideline.

Change Management Guidelines. June 2009 (Pdf)