Collaborative Government Services

Collaborative Government Services

Connecting people and knowledge

The Collaborative Government Services program removes technology and organisational blockages to allow easier information sharing to provide better tools to government workers for better service delivery.

Rationale… 

Government services should be simple and connected. This requires increased collaboration between agencies to exchange information and knowledge, to ensure that services are consistent and timely.

Our opportunity…

Significant improvements in the way government agencies work together to deliver services will benefit the public, staff and government agencies.

Scope of the program... 

• a NSW Government collaboration service to allow government workers to interact and exchange knowledge more effectively
• Communities of Expertise in Information Management and  Enterprise Architecture
• development of a NSW Government Information Management Strategy.

For example… 

A secure document sharing portal has been implemented for the agencies who work together to provide guardianship services to the public. 

This tool helps agencies to exchange documents faster, therefore supporting better service delivery.

Commitments to December 2009 

• Pilot NSW Government Collaboration Portal complete.
• Information exchanges between Guardianship agencies.
• A Community of Expertise in Information Management established
• A Community of Expertise in Enterprise Architecture established.
• A NSW Government Information Management strategy to improve access to public sector information whilst ensuring appropriate security, confidentiality and integrity.