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Guidelines
Up one levelThese guidelines are intended to provide practitioners in agencies with the "how to" tools to enable them to use, manage and plan information technology in a manner consistent with the NSW Government's ICT Strategic Plan – People First.
Acquisition of Information and Communications Technologies (ICT).
This guideline aims to provide an understanding of the key requirements for the successful management of the process involved in the acquisition of Information and Communications Technologies (ICT).
Authentication - Digital Signatures Guideline
The objective of this guideline is to assist agencies in the matter of authentication and its application, with the primary focus being the use of digital signatures.
Benefits Management Plan
The Benefits Management Plan provides a structured process for agencies to manage and demonstrate the achievement of the benefits from an ICT enabled business change project.
Benefits Realisation Register
The purpose of the guideline is to provide a framework for agencies to manage the realisation of anticipated business benefits available from business change projects involving an ICT investment.
Business Case Development
NSW Treasury has developed a series of ICT Business Case Templates to prompt and help NSW Government Agencies in the creation of a business case for submission to Treasury.
Call Centre Establishment
This guideline provides important information for agencies considering the establishment of a Call Centre as part of their service delivery strategy.
Call Centre Operations
This guideline provides essential information for an organisation wishing to develop its Call Centre in line with industry best practice.
Change Management
This guideline aims to promote an understanding of the key requirements for the successful management of change within an agency.
Chief Information Officer
The objective of this guideline is to provide assistance in relation to the role, responsibilities and attributes of an agency's Chief Information Officer (CIO).
Code of Conduct and Ethics
The guideline aims to establish a clear framework of acceptable conduct between public and private sector organisations in relation to agency business.
Contracting Out
This guideline aims to provide agencies with an understanding of current best practice in contracting out.
Facilitators' Handbook - "[I Wish] it wasn't me"
'The video '[I wish] it wasn't me' is a staff training video sponsored jointly by the Government Chief Information Office and the Independent Commission Against Corruption. The Facilitators Guide is designed to be used with the video in a staff training session.
Government Selected Application Systems (GSAS)
This guideline aims to assist in the understanding of the Information Management and Technologies (IM&T) memorandum on the acquisition of agency application systems, otherwise known as Government Selected Application Systems (GSAS).
ICT Strategic Planning
This template aims to assist agencies in developing a cohesive plan for the use of Information and Communications Technology (ICT) in supporting business processes.
Information Management - AGLS
The Australian Government Locator Service (AGLS) Metadata Guideline has been produced to promote consistent implementation of the AGLS metadata standard by NSW agencies across Internet and non-Internet environments.
Information Management Guidelines
The following Information Management Guidelines previously found on this website have been archived.
Information Security Guideline V1.1
This guideline replaces the previous three Information Security Guidelines, Information Security Risk Management, Examples of Threats and Vulnerabilities and Information Security Baseline Controls, published in June 2003.
Interoperability
Interoperability in a government context is the ability of agencies to share information and transactions across and beyond the public sector, in an efficient and seamless manner.
Labelling Sensitive Information - Guide
The objective of this guideline is to provide examples of each level of sensitivity and give clear guidance on preparing and handling; removal and auditing; copying, storage and disposal; and transmission of such materials.
NSW Government Website Style Directive
A Style Directive on creating consistent and user-friendly NSW Government websites.
Post Implementation Review
This guideline is intended to assist those NSW Government Agencies either performing a Post Implemnetation Review (PIR) in-house or commissioning a review from an external consultant. It provides assistance on preparing a PIR brief, monitoring the progress of the review team and judging the efficiency and effectiveness of the completed product.
Privacy Training Program
The Privacy and Personal Information Protection Act 1998 (PPIP Act) Training Program (PTP) is an online training system which aims to help government employees (both State and Local) to comply with the PPIP Act. It provides staff with training in the operation of the PPIP Act, enabling them to test their understanding and work at their own pace.
Project Management
This guideline aims to promote an understanding of the essential requirements for the successful management of an ICT project.
Project Risk Management
This guideline aims to promote an understanding of the key requirements for the successful management of the risks associated with a project.
Providing Information and Services Using the Internet
This guideline aims to assist agencies in the delivery, management, maintenance and quality assurance of their information and services using the Internet.
Quality Management
The purpose of this Guideline is to promote an understanding of the key requirements for ensuring the quality of an Information and Communications Technology (ICT) project’s deliverables. That is, ensuring that deliverables are produced according to specifications and standards, to user’s requirements and in a manner perceived by the business to be successful.
Return On Security Investment (ROSI)
This Guideline is intended to assist NSW Government Agency IT Managers evaluate and quantify the potential Return On Security Investment (ROSI) from implementing perimeter security systems.
Service Costing Methodology
A whole of government framework for transaction and product/service costs and benefits associated with service delivery
Use of the Internet for Electronic Messaging
This guideline aims to assist agencies in the use of the Internet for electronic messaging.