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Welcome to the GCIO Document Library. Please search using the 'Keyword Search' facility provided above or alternatively browse the GCIO document collection by Alphabetic Range (A-Z).

A B C D E F G H I J K
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A
Acquisition of Information and Communications Technologies (ICT).
This guideline aims to provide an understanding of the key requirements for the successful management of the process involved in the acquisition of Information and Communications Technologies (ICT).
Authentication - Digital Signatures Guideline
The objective of this guideline is to assist agencies in the matter of authentication and its application, with the primary focus being the use of digital signatures.
Authentication and Security
Provide secure public access to government electronic services through a shared and federated authentication environment.
Approved MDRS Network Equipment
 
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B
Back Office Application Consolidation
Program Overview
Benefits Realisation Register
The purpose of the guideline is to provide a framework for agencies to manage the realisation of anticipated business benefits available from business change projects involving an ICT investment.
Benefits Management Plan
The Benefits Management Plan provides a structured process for agencies to manage and demonstrate the achievement of the benefits from an ICT enabled business change project.
Business Case Development
NSW Treasury has developed a series of ICT Business Case Templates to prompt and help NSW Government Agencies in the creation of a business case for submission to Treasury.
Government Broadband Service
The NSW Government Broadband Service is a high-speed data communications network that is progressively interconnecting the State's schools, hospitals, court houses, police stations and government offices. The Service allows the Government to improve the delivery of key services including education, health, police, justice and general government services especially to residents and businesses of regional NSW.
Broadband Service - Technical Highlights
Technical highlights of the NSW Government Broadband Service
Government Use Of Broadband
Use of broadband in the effective of delivery services, particularly for education and healthcare is a key priority for Governments everywhere.
Broadband Services - Program of Works
People First; the NSW Government ICT Strategic Plan identifies a comprehensive Programs of Work for the Government Broadband Services to improve delivery, quality and availability of government broadband and improve access to broadband for regional communities and business
Billing and Reporting for MDRS Network Users
 
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C
Call Centre Establishment
This guideline provides important information for agencies considering the establishment of a Call Centre as part of their service delivery strategy.
Call Centre Operations
This guideline provides essential information for an organisation wishing to develop its Call Centre in line with industry best practice.
Change Management
This guideline aims to promote an understanding of the key requirements for the successful management of change within an agency.
Chief Information Officer
The objective of this guideline is to provide assistance in relation to the role, responsibilities and attributes of an agency's Chief Information Officer (CIO).
Code of Conduct and Ethics
The guideline aims to establish a clear framework of acceptable conduct between public and private sector organisations in relation to agency business.
Contracting Out
This guideline aims to provide agencies with an understanding of current best practice in contracting out.
CIO Executive Council
The role of the CIO Executive Council is to set direction and advise on ICT initiatives to reduce cost and improve service delivery. Representatives include Chief Information Officers from NSW’s various Government Agencies.
Customer Interface Management
 
Channels and Access (eGovernment)
Improve customer service access, customer satisfaction and increase efficiency to improve the way the public, business and government engage, collaborate and interact.
Customer Interaction Hub
Program Overview
Collaborative Government Services
Program Overview
Channels and Access
The Channels and Access Program aims to provide guidelines for a collaborative way to reforming government processes and achieving the right balance of new technologies and traditional service delivery methods to reflect agency business needs.
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D
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E
Emergency Information Management
Program Overview
Establishing MDRS
In late 2002 the NSW Government resolved to implement a unified digital mobile data network to provide low bandwidth, time critical mobile data for its agencies. The Mobile Radio Data Service Network was born.
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F
Facilitators' Handbook - "[I Wish] it wasn't me"
'The video '[I wish] it wasn't me' is a staff training video sponsored jointly by the Government Chief Information Office and the Independent Commission Against Corruption. The Facilitators Guide is designed to be used with the video in a staff training session.
Front-line Service Delivery
Increase investment in front-line and line of business service technologies by reducing the cost of back office applications through consolidation resulting in increased public and business self-service.
Front-line Services
Program Overview
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G
Government Telecommunications Agreements
The Government Telecommunications Agreements are a strategic component of People First – the NSW Government ICT Strategic Plan, and provide a new way of procuring telecommunications services to optimise the Government purchasing power and deliver better savings for all of government.
Government Telecommunications Agreements - Q&A
The following questions and answers explain the Government Telecommunication Agreements.
Government Selected Application Systems (GSAS)
This guideline aims to assist in the understanding of the Information Management and Technologies (IM&T) memorandum on the acquisition of agency application systems, otherwise known as Government Selected Application Systems (GSAS).
Government Radio Network
Established in 1993 to bring the latest radio communications technology to the NSW Government, the Government Radio Network is one of the largest and busiest trunked radio networks in the world.
Getting Connected to MDRS