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Front-line Service Delivery
Increase investment in front-line and line of business service technologies by reducing the cost of back office applications through consolidation resulting in increased public and business self-service.
The Front-line Service Delivery Strategy currently comprises three Programs of Work.
Back Office Applications Consolidation (BOAC)
For information on the objectives, scope and deliverables for each of the Programs of Work, please click on the name of the Program.
In addition to the three Programs of Work identifed above, the NSW Government is implementing the Government Licensing Project.
This is a large and complex across-government Information Technology Project to create a single integrated Government Licensing System (GLS) for business, professional and some personal licensing.