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Key Programs and Projects
Up one levelThis page provides information on the objectives, scopes, high-level deliverables and outcomes for each of the Programs of Works that underpins a strategy in People First, the NSW Government's ICT Strategic Plan. Currently working groups, involving more than 90 officers from across government, continue to develop detailed ICT technical plans, project justification and implementation plans for each Program of Work. It is likely the ICT programs will generate upwards of 100 individual ICT projects.
Front-line Service Delivery
Increase investment in front-line and line of business service technologies by reducing the cost of back office applications through consolidation resulting in increased public and business self-service.
Channels and Access (e-government)
Improve customer service access, customer satisfaction and increase efficiency to improve the way the public, business and government engage, collaborate and interact.
Authentication and Security
Provide secure public access to government electronic services through a shared and federated authentication environment.
Information Management
Make government information easier to access and share in a trustworthy environment
Telecommunications
Build an integrated government communications environment to provide for the rapid and robust transmission of information while reducing the total cost of telecommunications
ICT Infrastructure
Amalgamate ICT infrastructure to increase manageability, reduce complexity and reduce cost