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TopAcquisition
- Contracting Out
- This guideline aims to provide agencies with an understanding of current best practice in contracting out.
- Government Selected Application Systems (GSAS)
- This guideline aims to assist in the understanding of the Information Management and Technologies (IM&T) memorandum on the acquisition of agency application systems, otherwise known as Government Selected Application Systems (GSAS).
- Acquisition of Information and Communications Technologies (ICT).
- This guideline aims to provide an understanding of the key requirements for the successful management of the process involved in the acquisition of Information and Communications Technologies (ICT).
Authentication
- Authentication - Digital Signatures Guideline
- The objective of this guideline is to assist agencies in the matter of authentication and its application, with the primary focus being the use of digital signatures.
- Authentication and Security
- Provide secure public access to government electronic services through a shared and federated authentication environment.
- Shared and Federated Client Authentication
- Program Overview
Back Office
- Back Office Application Consolidation
- Program Overview
- Government Selected Application Systems Strategy - GSAS 2007
- A new whole-of-government strategic direction for the procurement of government corporate applications has been developed under People First - the NSW Government’s ICT Strategic Plan.
- Government Selected Application Systems 2007 (GSAS 2007) Q&A
- Government Selected Application Systems 2007 (GSAS 2007) Questions and Answers
Benefits Management
- Benefits Management Plan
- The Benefits Management Plan provides a structured process for agencies to manage and demonstrate the achievement of the benefits from an ICT enabled business change project.
Broadband
- NSW Telecommunications Strategy: Broadband for an Information Society
- This strategy has set the direction for the implementation of an integrated, convergent telecommunications system for NSW Government agencies. As a flow-on, this initiative is also helping to deliver fast efficient electronic communications to the broader community and business throughout New South Wales.
- Government Broadband Service
- The NSW Government Broadband Service is a high-speed data communications network that is progressively interconnecting the State's schools, hospitals, court houses, police stations and government offices. The Service allows the Government to improve the delivery of key services including education, health, police, justice and general government services especially to residents and businesses of regional NSW.
- Broadband Service - Technical Highlights
- Technical highlights of the NSW Government Broadband Service
- Government Use Of Broadband
- Use of broadband in the effective of delivery services, particularly for education and healthcare is a key priority for Governments everywhere.
- Telecommunications
- Build an integrated government communications environment to provide for the rapid and robust transmission of information while reducing the total cost of telecommunications
- Broadband Services
- The NSW Government has deployed the Government Broadband Service to improve delivery, quality and availability of government broadband and improve access to broadband for regional communities and business
- Broadband Services - Program of Works
- People First; the NSW Government ICT Strategic Plan identifies a comprehensive Programs of Work for the Government Broadband Services to improve delivery, quality and availability of government broadband and improve access to broadband for regional communities and business
Business Case
- NSW Treasury ICT Business Case Template $250K -$1M
- ICT Business Case Template developed by NSW Treasury for Low – Medium Risk Projects with an Estimated Total Cost at least equal to $250K and less than $1M - PDF Document
- NSW Treasury ICT Business Case Template $5M
- ICT Business Case Template developed by NSW Treasury for High Risk Projects or those with an Estimated Total Cost of at least $5M - Word Document
- Benefits Realisation Register
- The purpose of the guideline is to provide a framework for agencies to manage the realisation of anticipated business benefits available from business change projects involving an ICT investment.
- Business Case Development
- NSW Treasury has developed a series of ICT Business Case Templates to prompt and help NSW Government Agencies in the creation of a business case for submission to Treasury.
Call Centre
- Call Centre Establishment
- This guideline provides important information for agencies considering the establishment of a Call Centre as part of their service delivery strategy.
- Call Centre Operations
- This guideline provides essential information for an organisation wishing to develop its Call Centre in line with industry best practice.
Change Management
- Change Management
- This guideline aims to promote an understanding of the key requirements for the successful management of change within an agency.
Channels and Access
- Customer Interface Management
- Channels and Access (eGovernment)
- Improve customer service access, customer satisfaction and increase efficiency to improve the way the public, business and government engage, collaborate and interact.
- Collaborative Government Services
- Program Overview
- Better Government Access Program
- The Better Government Access Program aims to provide guidelines for a collaborative way to reforming government processes and achieving the right balance of new technologies and traditional service delivery methods to reflect agency business needs.
Government Licensing Project
- Government Licensing Program
- Front-line Service Delivery
- Increase investment in front-line and line of business service technologies by reducing the cost of back office applications through consolidation resulting in increased public and business self-service.
Government Telecommunications Agreements
- Government Telecommunications Agreements
- The Government Telecommunications Agreements are a strategic component of People First – the NSW Government ICT Strategic Plan, and provide a new way of procuring telecommunications services to optimise the Government purchasing power and deliver better savings for all of government.
- Telecommunication Services Agreements (DITM 2000-1)
- Services Agreements have been developed to increase access for NSW Government Agencies to a broader range of competitively priced telecommunications services. The Agreements include contracts providing a range of voice, data and management services. They ensure there is a single set of agreements providing a wide range of services for use across Government in support of the Government's on-line directions.
- Agency Information Package
Guideline
- Information Management - AGLS
- The Australian Government Locator Service (AGLS) Metadata Guideline has been produced to promote consistent implementation of the AGLS metadata standard by NSW agencies across Internet and non-Internet environments.
- Call Centre Establishment